Supplying World-Leading Electronics Brands with Quick, Seamless, Analytics-Driven Collaboration

HCL Verse is now helping Power Metal to bring its 150 back-office personnel together on a single, centralized platform, allowing the company to enhance the efficiency of key sales and finance processes.

“In the past, our reliance on phone calls and the complexity of retrieving email attachments meant there was always a substantial risk of important information about client orders getting lost in the shuffle — reducing our ability to respond quickly,” explains Mr. Lin. “Today, our people have instant access to all the information they need to size, quote and respond to client orders within hours of receiving a request, which mitigates our competitive risk.

“Our people are now embracing HCL Verse as their preferred working environment, and it is easy to see why. The HCL solution surfaces information in a highly intuitive way, which means that emails from important contacts such as large clients or close colleagues are displayed prominently.”

He adds: “The flexibility of the HCL solution makes it ideal for our global workforce. The solution has language options for speakers of Thai, Chinese, English and more — which has helped all of our employees to get up and running on the new platform quickly.”

Based on the success of its HCL Verse deployment, Power Metal is planning to enhance its platform by adding social tools such as HCL Sametime for instant messaging and HCL Connections Cloud for more immersive virtual teaming and co-location.

“Employees at all levels of the business are finding the HCL Verse platform extremely valuable in their day-to-day work,” says Mr. Lin. “For example, our management team uses document sharing in HCL Verse to disseminate training materials to employees, which helps people consume information faster than distributing it on paper.

“Looking to the future, we see great potential in utilizing collaboration tools to help our people share ideas via wikis, forums and digital communities, which will help us to co-create faster and more effective processes.”

He concludes: “In the consumer products space, the pace of manufacturing innovation means we need to stay on the cutting edge — both in terms of our ability to produce new kinds of products and to deliver them in a timely manner. Thanks to enterprise-class collaboration in HCL Verse, we can respond fast when our clients make an enquiry.”