Differentiate Through Service Excellence
Take control of your service value chain. Harness data to maximize uptime, profitability and productivity. Hit your sustainability goals.
We've added new capabilities to our solution! Check them out now!
The Service Lifecycle Management Platform for Your Aftermarket Transformation
The Service Lifecycle Management Platform for Your Aftermarket Transformation
HCL Aftermarket Cloud is a SaaS offering that helps your enterprise differentiate through service excellence. With HCL Aftermarket Cloud, you will streamline your service value chain, deliver unmatched aftermarket services and attain your sustainability goals. HCL Aftermarket Cloud can be offered as part of the Business Cloud.
Drive Efficiency, Innovation, and Sustainability Every Step of the Way
Streamline Your Service Value Chain
Gain visibility into your customer demands and installed base while delivering services via dealer network, reducing lead times and costs, and increasing opportunities for seamless value delivery.
Deliver Unmatched Aftermarket Services
Leverage real-time insights, advanced planning and proactive maintenance to transform your approach — anticipate failures, deliver proactive service, and elevate customer satisfaction.
Attain Your Sustainability Goals
Embrace sustainable practices across the value chain — remanufacturing, efficient parts management, and eco-friendly strategies—to achieve business success while making a positive impact.
HCL Aftermarket Cloud Solutions
Digital Catalog
Integrated efficient parts management with content management to make selection easier.
Digital Catalog
Field Service Management
Service delivery execution for repairs and maintenance with precision.
See how HCL Aftermarket Cloud FSM stands out as a Service Lifecycle Management Platform
Dealer Management System
Take control of your dealerships with a comprehensive sales, service and inventory management solution.
See how HCL Aftermarket Cloud DMS stands out as a Service Lifecycle Management Platform
Service Management
Comprehensive solution for enterprises to manage the aftermarket service business, completely inhouse.
See how HCL Aftermarket Cloud SM stands out as a Service Lifecycle Management Platform
Remanufacturing
Extend product lifecycle with a systematic rebuild, recover and reuse of components.
See how HCL Aftermarket Cloud REMAN stands out as a Service Lifecycle Management Platform
Why Choose HCL Aftermarket Cloud
Comprehensive Capabilities
Unlock a full suite of easy-to-use tools. From digital catalogs to proactive maintenance and beyond, our platform covers every aspect of aftermarket management.
Solution Agility
Embrace change effortlessly with our modular platform designed to seamlessly evolve alongside your growing business needs. By eliminating unnecessary costs, we empower you to swiftly adapt to industry shifts and maintain a competitive edge.
Rapid Implementation
No dependency on third-party implementation partners. Experience a swift deployment with our award-winning customer success team. Minimize disruption and achieve rapid ROI, ensuring a seamless integration with your existing tech stack
Proven Expertise
With a rich legacy of 30+ years in industry leadership and a proven track record of excellence, you can trust us to deliver highly functional and tailor-fit solutions that drive your aftermarket success.
Our Impact
HCL Aftermarket Cloud delivers tangible results every day for diverse asset-centric industries and use cases reducing costs, increasing profits and margins and so much more.
50%
Reduction in field operations costs
80%
Time saved in ordering parts
22%
Higher remanufacturing production
125%
Increase in machine uptime
Let’s talk about how to unlock your aftermarket potential
Our team of aftermarket experts are offering free
personalized consulting services to help you take
your aftermarket business to the next level.
What Our Customers Are Saying
Our previous Order revision upload process was lengthier. With the new digital catalog, the revision is immediate. Also, it helps us save more than $3,000 CAN dollars per order on catalog printing costs!
Thanks to the field service management capability of HCL Aftermarket Cloud, we achieved 100% field engineer utilization and thereby gained a strategic focus on revenue realization.
I have been dreaming about a single system for structured support and dealer management that can even handle the commercial side of after-sales. HCL Aftermarket Cloud is a dream come true.
The REMAN solution is handy, user friendly and like a mini-ERP package. Error-proofing validations are applied in all places to avoid user mistakes. The on-the-fly reports and documentation provide me with real-time visibility.
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