State Government Mobile Apps Solved with HCL Volt MX

The Solution

Volt MX Helped the DMV Digitally Pivot

The plan initially was to digitally pivot their services by taking their old app and transforming it into a new mobile app that was rock-solid in security. But it became clear that the HCL Volt MX platform provided the necessary tools and out-of-the-box building blocks they needed to take the app to the next level.

In addition to the fact that Volt MX is an industry-leading low-code platform, it was chosen because

• It’s a leader in the Gartner Magic Quadrant
• It allows companies to build true, native multiexperience applications without the need for iOS or Android developer skills
• it’s a tried-and-tested solution that enables effortless digital transformation
• It can help companies build in security measures that meet stringent government security standards

It became quickly clear that the DMV’s developers could use Volt Foundry to easily integrate the DMV’s core back-end databases and content management systems that have been in place for years and used across their agency. This enabled the new application to seamlessly slide into place with minimal disruption to operations, and with end-to-end encryption and protected binaries for rock-solid security.

With the new Volt MX mobile application, citizens are now able to conveniently carry their authenticated license, identity card, car registration in their Apple wallet, alongside where they would similarly store secure credit card information for making purchases. This makes showing a digital version of a license or car registration simple and easy.

Here is a quick list of the wide range of capabilities offered by this app:

• Virtual queuesthat allow customers who choose to walk in instead of ”skip the trip” to enable a digital ”line” outside and receive alerts for when a customer service staff is available
• Appointment scheduling: reduce walk-ins and enable in-app scheduling
• Push notifications: for various reminders such as registration renewals, lapsed payments, and more
• Digital identification: Digital license verification when working with law enforcement (without the need for a physical card)
• General information: Locations and hours, emergency closures, interpreter and translation services