HCL BigFix AEX
AI-driven Employee eXperience accelerating productivity and innovation.
About HCL BigFix AEX
About HCL BigFix AEX
Enterprises are at the forefront of digital transformation in IT. HCL BigFix AEX is a generative conversational AI platform that automates a wide range of use cases across industries and business functions. It emulates human interactions, learns from smart conversations, and harnesses the power of generative AI, Natural Language Processing (NLP), and Machine Learning (ML).
Capabilities
End User Self-healing
Proactively monitors and automates resolution of endpoint issues without service desk interaction, saving countless hours of IT staff time.
GenAI Powered Human-like Conversations
Mimics human interactions, learns and adapts to user needs through intelligent conversations in multiple natural languages by leveraging GenAI capabilities.
Enterprise Integrations
Dozens of out-of-the-box integrations, such as ServiceNow and Microsoft Teams, that enable chat, email, voice and access to multiple data repositories.
Use Case Repository
More than 600 use cases are available for IT organizations to choose from when implementing HCL BigFix AEX.
Cloud Delivery
Cloud delivery of HCL BigFix AEX speeds implementation and eliminates maintenance of the underlying infrastructure. Privacy of your organization’s IT issues is assured through strict security controls.
Omni Channel Communications
HCL BigFix AEX can be integrated with any voice/text-based channel of communication like voice assistants, social media channels (Facebook Messenger, Skype, Microsoft Teams), and email to receive intuitive human-like responses.
Benefits
Improved End User Satisfaction
Improve end user satisfaction by up to 80% compared to non-AI-enabled manual help desk solutions. Proactively fix problems with self-healing and self-service capabilities.
High Return on Investment
A 30% reduction of service calls can be realized using an AI-powered virtual agent, resulting in significant cost savings in service desk operations.
Fast Implementation
Rapid time to value is facilitated using an extensive library of use cases, out-of-the-box integrations with enterprise applications, and an experienced team of service professionals.
Real Customer Results and Testimonials
Organizations around the world use HCL BigFix AEX to improve employee experience and automate manual processes while reducing help desk costs.
130,000+
Hours saved
3M+
Active users
~30%
Reduction in help desk costs
