Optimize End-to-End Aftermarket Services With Service Management
HCL Aftermarket Cloud Service Management (SM) provides a comprehensive solution for enterprises to manage the aftermarket service business, completely inhouse.
Unlocking Service Excellence
Unlocking Service Excellence
HCL Aftermarket Cloud Service Management (SM) streamlines your internal operations to effortlessly deliver industrial service solutions including helpdesk support, depot service, parts management, bay management, field operations, warranties, contracts, and invoicing. Our solution ensures improved response times in every workflow, enhanced resource utilization tracking, and iron-clad control over revenue leakage. Upgrade your service operations and exceed customer expectations with HCL Aftermarket Cloud Service Management (SM).
Create Better Customer Experiences and Perfect Service Moments
Achieve Service Visibility
Gain comprehensive view of your service operations, consolidating data from various touchpoints and service operations to understand customer needs and track service history more effectively.
Deliver Service Precision
Harness customer information from every interaction, combining it with operational data to enable quick and accurate service responses, reduce operational costs, and improve customer satisfaction.
Optimize Service Workforce
Optimize workforce utilization through automation, intelligent routing, and data-driven insights, resulting in improved response times and service quality for enhanced customer experiences.
Top HCL Aftermarket Cloud SM Capabilities
Warranty Claims Management
Easily handle warranty claims, ensuring efficient processing and timely reimbursement.
Paid Job Tracking
Streamline paid job management from initiation to completion, improving revenue tracking and collection.
Machine and Customer History
Maintain detailed histories of both machines and customers, providing valuable insights for personalized service and maintenance.
Contracts and Renewals
Manage annual maintenance contracts and renewals effortlessly, ensuring recurring revenue and customer retention.
Recommended Parts and Services
Recommend relevant parts and services based on machine history and usage, enhancing upselling opportunities and customer satisfaction.
Learn how SM optimizes your resource planning to deliver great service experiences
Our Impact
HCL Aftermarket Cloud SM delivers tangible results every day in diverse asset-centric industries and use cases reducing costs, increasing profits, margins and so much more.
15-40%
Improvement in customer satisfaction
>50%
Significant reduction in warranty claims and returns processing time
3-15%
Improved compliance to service-level agreements
5-15%
Reduction in invoice error rate
Our HCL Aftermarket Cloud SM Benefits
Enhanced Operational Efficiency
Optimize service operations, reducing manual work and errors while improving resource allocation and utilization.
Improved Customer Experience
Provide a seamless customer experience with real-time updates, on-time service, and access to service history and warranty details.
Increased Revenue Opportunities
Identify and capitalize on revenue-generating opportunities such as upselling, contract renewals, and preventive maintenance.
Comprehensive Data Visibility
Empower cross functional teams with deep insights into service performance, customer behavior, and parts utilization, allowing data-driven decisions and proactive actions.
Ready to optimize your service management?
Our team of experts are offering free 100% personalized consulting services to help you take your aftermarket business to the next level.
