HCL Connect
Streamline customer-supplier connections with plug-and-play features, automating processes and enhancing SLA calculations. Achieve complete visibility across suppliers through a unified interface.
Multi-Supplier Ecosystem Leading To Multiplicity of Problems?
Multi-Supplier Ecosystem Leading To Multiplicity of Problems?
When an enterprise has to deal with several suppliers, each with its own Service Management processes and platforms, its day-to-day operations, decision making, contract and service management, and customer satisfaction can take a bit hit.
Most common challenges that arise from a multi-sourcing delivery model are:
- Long, cumbersome, and costly supplier system integrations
- Lack of a single pane of glass across multiple suppliers
- Lack of prescriptive guidelines for process orchestration
- Conflicting SLAs and lack of standardization
- Supplier relationship management is based on human bias
- Lack of collaboration and communication between customer and suppliers even when working remotely
The Connect Advantage
Achieve accelerated onboarding of suppliers with plug and play connectors
HCL Connect integration hub comes with prebuilt connectors for industry standard tools, thereby reducing deployment time by 70%.
Bring in complete transparency and traceability in service management
The SIAM Control Framework of HCL Connect provides normalized and unifed system of record that provides real time status update across multiple supplier systems in IT supply chain.
Effectively manage suppliers with reduced management cost
HCL Connect provides digital SIAM governance that enables analysis, review and reporting of supplier performance with real time reports against the service levels and operational levels.
Improve productivity of organization
Automated process orchestration driven collaboration between the customer and suppliers’ systems enhances operational productivity up to 50%.
Enable data-driven decision making
HCL Connect SIAM engagement portal coupled with inbuilt analytical system and customizable dashboards and smart widgets provides single pane of glass for effective decision making.
Our Impact
50%
Lesser operational cost
15%
Higher customer satisfaction
70%
Faster supplier integration
27%
Faster mean time to resolve
The Connect Innovation
SIAM Best Practices
Experience from a large number of SIAM implementations and best practices matured over the years built into HCL Connect.
Process Orchestration
Reference process model that orchestrates ITSM processes across customer and suppliers.
Time to Value
Accelerated supplier on/off boarding, quick implementation and bots-driven process orchestration leading to faster value realization.
End-To-End Visibility
Real time updates of service management records from customer and supplier ITSM systems leading intuitive reports and dashboards.
Pre-configurations
Prebuilt adapters for industry standard ITSM systems, SLA/OLA framework and prebuilt library of performance reports and dashboards.
Digital Governance
Provides a single interface ensuring collaboration and visibility by tracking cross-supplier governance meetings efficacy, decisions, and action items.
