HCL IntelliOps
Event Management
Transform IT operations with superior AI-powered real-time event intelligence
Is Your Team Unable to Effectively Predict and Prevent IT Service Outages?
Reduce Mean Time to Detect and Resolve
Find peace of mind with AI-powered IT event management — minimizing mean time to detect and respond (MTTD and MTTR) with streamlined event management powered by machine-learning insights.
Reduce Alert Volumes
- Automate incident response.
- Improve productivity with AI-powered event suppression and deduplication.
Reduce Alert Noise
- Let machine learning help you find the needle in your data haystack. AI-driven HCL IEM cuts unnecessary events and alerts by up to 90%.
The HCL IntelliOps Event Management Advantage
Automated Noise Reduction
HCL IEM suppresses false positives and irrelevant alerts and correlates related alerts across services to identify genuine and actionable alerts. Contextual awareness and machine learning capabilities enable alert correlation and aggregation based on enterprise topology models and temporal patterns.
Integration Management Module (IMM)
Accelerate data ingestion with OOB NiFi connector management via IMM portal that offers single-click connectors for seamless integration with leading element monitoring solutions, ensuring comprehensive data ingestion via NiFi in real time.
Prompt Notifications and Cross-Collaboration
Enable quick chat and collaboration with the team for efficient communication thereby reducing MTTR along with automated notifications to operators for assigned actionable, providing seamless integration with AEX (AI-driven Employee/User Experience)
Use Machine Learning
Get actionable analysis by leveraging a robust correlation engine of condition and time-based correlation for automatic grouping and mapping of alerts with an efficient Feedback System.
Real-Time Unified View of Events, Alerts, and Actionables Across the Enterprise
Insight-rich dashboards highlight MTTD, MTTR, and other KPIs while pinpointing the severity of recurring events and alerts for further analysis.
Our Impact
Act faster with context and insights from
HCL IntelliOps Event Management
80%
Reduction in alert noise
50%
Reduction in actionables
70%
Reduction in incident investigation time
50%
Reduction in unexpected outages
Our Features
Our Features
- Topology-based alert correlation
- Connector management via IMM portal
- Noise maintenance windows support
- Related problems/changes view
- Cost-saving view
- ChatOps-driven collaboration with AEX integration
- Relevant algorithms selection for AI/ML features
- Temporal-based alert correlation
- Feedback system for Temporal-based alert correlation
- Provision of OOB correlation rules
